1. No Refund / Cancellation / Postponement Policy for Application fee Once procesesing, processing fees for Application personal loan and other events are non-refundable.
2. IF the Customer desires to reschedule his or her application personal loan for some reason, he can reschedule it via call or whatsapp or visit to the nearest branch but the fee is non-refundable.
3. The company reserves the right to refund to customer the equivalent sum of amount paid by customer only in the very exceptional circumstances subjected to company’s discretion.
4. The company has the right to request documents, including but not limited to the Customer’s Identity Card, for verification purpose during refunding process.
5. The company has the right to reject a refund request where it reasonably believes that the refund request may be fraudulent, illegal or involves any criminal activity.